FAMILIES

Provident knows that family members and other caregivers are often the backbone of a patient's support and communication network. Often the members of this network are dispersed geographically and varied in the roles they fulfill. We have made a large investment in technology so that needed information is available in a private and secure manner to authorized individuals.

PSH's integrated patient system makes appropriate information available to authorized users depending upon the type of inquiry. We use patient medical history to better schedule visits. For example, if a family member calls to schedule an appointment for their parent, the appointment scheduler will know the patient's provider preference, any recorded preferences of time or day of the week, and the history of any medical conditions that would vary the standard visit length. Similarly, triage nurses are available when needed to discuss new, acute symptoms with an authorized family member. Our electronic medical record makes available all of the patient's medical history including conditions, prescriptions, lab testing, and examination notes.

Our providers and staff are happy to help a patient's caregiver navigate through a complex care system. Recommending alternative care facilities, specialists, therapy providers, and facilitating referrals are part of the normal visit. Our providers support informed decision making when recommending treatment and are available for consultations as needed. Provident's qualified and caring clinician teams are available when you need them, and they serve as the communication hub that makes our personalized and caring approach to medicine possible.